►HOW DO YOU SHIP AND WHAT IS THE PRICING?
We ship most of our orders oversea by ePacket. This is the fastest, cheapest and most reliable shipping service we have found.
Shipping cost may vary, depends on your exact location and shipping option.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
After arriving at your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrived at your country.
If you are un the USA you can contact usps.com in that page: https://emailus.usps.com/emailUs/iq/usps/request.do
► WHERE DO YOU SHIP?
We are providing international worldwide shipping.
►WHY DIDN’T MY ORDER COME IN ONE PACKAGE?
Our stock is spread out over multiple fulfilment centres in order for them to get to you faster.
This means orders containing multiple items may be shipped individually. You may receive one item before the next.
So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
►HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The manufacturing, packing and shipping time will depend on your exact location.
However, it usually takes only 7-21 business days for shipping to the US and 14-32 business days for international shipping.
We are a small company built by people that love their work, we do our best, we hope that you understand.
►HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders.
The email will also guide you how to track your package with your carrier. Please note that the tracking information will be displayed 2-5 days after you receive that email.
You can track your item by copy and paste the tracking number displayed in the order page in the aftershipping website which is the most complete tracking platform available.
For any problems, you can contact usps.com in that page: https://emailus.usps.com/emailUs/iq/usps/request.do
►WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID.
The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
►WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs.
Please note that tracking information can be displayed after your order started being shipped.
if you need further informations you can contact usps.com in that page: https://emailus.usps.com/emailUs/iq/usps/request.do
►WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it.
Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area.
In this case, please kindly pay them the required fee to receive your order.