Orders are processed daily - Monday through Friday - with the exception of public holidays. As soon as your order is placed, you will receive an email confirming your purchase. Please allow 4-6 business days for your order to be processed. Once your order is fulfilled, you will receive a shipping confirmation email with a direct link to track your order online.
We ship to most parts of the world, so you can expect to receive our products wherever you live.
NORTH AMERICA & EUROPE
Type | Standard | Express
Cost | FREE WORLDWIDE on orders above $49 | $30 - $50
Estimated Shipping Time | 14 - 20 Business Days | 8 - 13 Business Days
REST OF THE WORLD
Estimated Delivery Time (Business Days)
Your purchases may depart from various locations, resulting in variance for delivery times. Delivery time frames may be shifted based on shipping service selected and destination.
Please refer to the following for an estimated delivery time:
Delivery Time = (Processing Time) + (Shipping Time)
Processing Time: 4-6 business days
Shipping Time: 8-13 business days (Express) | 14-30 business days (Standard)
In some instances, an order may be split into different packages for any of the following reasons:
- Weight limits per package. In order to provide Free Worldwide Shipping, we do have to think of the most innovative ways (such as the split an order into more than 1 package) to ensure that you receive your order as early as possible, while at the same time keeping our shipping costs to a reasonable limit.
- An item may be slightly back-ordered, and shipped a little later than the rest of the items in an order.
- Because we are serviced by two different warehouses, an order with multiple items may be shipped from the two different warehouses due to varying stock inventory between the warehouses
Canceling an order
Once an order is placed, we will not be able to cancel it after 10 hours as your order might have already been processed and shipped out.
Please drop us an email at email@example.com as soon as possible if you'd like to cancel an order that has just been placed (within the 10 hours as stated above).
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 25USD redelivery fee to cover postage costs.
Other shipping matters
If you have any other questions not found on our website, please feel free to contact us through facebook messenger or email us at firstname.lastname@example.org anytime. We have a 24/7/365 support team in place just for you.